Cancellation Policy
Plans change, and we understand that. This page explains how to cancel or reschedule a booking with Queen City Appliance Repair, the notice we ask for, and how we handle any costs that can come up along the way.
To cancel or move your appointment, just call us at (639) 307-4467. We're available seven days a week, so the sooner you let us know, the easier it is for us to free up the slot and find a new time that suits you.
Wherever possible, please give us at least 24 hours' notice before your scheduled appointment. That gives us time to offer your slot to another customer and plan our day. Cancelling or rescheduling within this window is no problem and, in most cases, free of charge.
Because we reserve a block of time and travel out to you, a fee may apply if you cancel at very short notice, or if no one is home when our technician arrives for a confirmed appointment. We'll always let you know in advance if a fee applies, and we'll do our best to be fair about it.
Most repairs don't require anything up front. If your repair needs a part we have to special-order, we may ask for a deposit to cover it. Once a special-order part has been purchased it may be non-refundable, so if you cancel after we've ordered it, the cost of that part may still be payable.
If you've approved a repair and we've already begun the work or fitted parts, charges for the labour completed and any parts used will still apply, even if you decide not to continue with the rest of the job.
Occasionally we may need to move an appointment ourselves — for a parts delay, an emergency, or Saskatchewan weather that makes travel unsafe. If that happens, we'll contact you as soon as we can to arrange a new time that works for you, at no extra cost.
Where a refund is due — for example, a deposit for a job that doesn't go ahead and where no parts were ordered — we'll process it back to you promptly, using the original payment method where possible.