Privacy Policy

Information we collect

When you get in touch or book a repair, we may collect:

• Your name, phone number and email address.
• The service address and details of the appliance you need repaired.
• Anything you choose to tell us about your enquiry or the fault.

When you use our website, we may also collect basic technical information automatically — such as your IP address, browser type and how you move through the site — through cookies and standard analytics.

How we use your information

We use the information you give us to:

• Respond to your enquiry and answer your questions.
• Schedule, carry out and follow up on your repair.
• Provide quotes, invoices and warranty support.
• Keep records of the work we've done and meet our legal and tax obligations.

We don't use your details for unrelated marketing, and we won't send you messages you didn't ask for.

Your consent

We collect and use your personal information with your consent — for example, when you fill in our contact form or call to book a repair. You can withdraw your consent at any time by contacting us, though please note this may affect our ability to provide or follow up on a service.

How we share your information

We do not sell or rent your personal information to anyone. We only share it where it's necessary to run our business or where the law requires:

• With trusted service providers who help us run our website and bookings (for example, website hosting and form services), who may only use it to provide those services.
• Where we are required to by law, or where it's needed to protect our legal rights.

Cookies & website analytics

Our website may use cookies and basic analytics to function properly and to help us understand how visitors use the site. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.

How long we keep your information

We keep your personal information only for as long as we need it — to provide and follow up on your repair, honour our warranty, and meet legal, tax and accounting requirements. After that, we securely delete or anonymise it.

Keeping your information secure

We take reasonable steps to protect the information you share with us against loss, theft and unauthorised access. No method of storage or transmission is completely secure, but we work to keep your details safe.

Your privacy rights

You have the right to:

• Ask what personal information we hold about you.
• Ask us to correct information that's inaccurate or out of date.
• Ask us to delete your information, where we're not required to keep it.
• Withdraw your consent to our use of your information.

To make any of these requests, just contact us using the details below. These rights are provided under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Children's privacy

Our services and website are intended for adults. We don't knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll change the "last updated" date at the top of this page, so it's worth checking back occasionally.